In her Leadership Insights cards, Dr Renate Volpe says “Reliability means doing what you say you will do.”
I remember as a young child, my father saying “You have no control over the name that you bring into this world, it is the name that I have given you – but the name that you take out of this world is the name that you make for yourself.”
It is something that has stood the test of time, in my mind, and has contributed to the shaping of the person that I have become.
As a business owner, and therefore a Leader, it is of utmost importance that your word, your reliability, your credibility and integrity make up who you are. Your clients will never trust you, if one of these aspects are in question and without trust you have nothing.
Once clients trust you, they will refer you thus building your business for you.
Remember trust is something that can take years to build and only a hint of suspicion to destroy.
Be reliable, be credible, have integrity and above all, honour your word, it is one of the ways that you honour yourself.
If you would like your own set of cards, please visit Dr Renate Volpe site on www.HIRS.co.za.
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