CPA 101 – Consumer Complaint Procedure – Part 3

CPA 101 – Consumer Complaint Procedure – Part 3

By Nikki Viljoen – Viljoen Consulting (Pty) Ltd

Please note that this pertains to South African Legislation.

Following on from last time, as promised here is some additional contact information.

Please note that the telephone/fax/cell numbers were correct at the time the original information was received by myself, however I cannot guarantee that it is still correct or that information has not changed in the interim.  Should the information be incorrect please check your telephone directory or contact 1023 to obtain the correct numbers.

Government Bodies
Consumer Commission 086 184 3384

Public Protector Tel: 012 366 7000
Fax: 012 262 3473
Toll Free: 0800 011 2040

Department of Trade & Industry Tel: 012 394 9500
Call Share: 012 663 5693

Tribunal Tel: 012 663 5615
Fax: 012 663 5693

Provincial Sonsumer Protection Offices
Gauteng Tel: 011 355 8006
Fax: 011 355 8019

Western Cape Tel: 080 000 7081
Fax: 021 483 5872

Eastern Cape Tel: 040 609 3050
Fax: 040 609 3201

Free State Tel: 051 400 4852
Fax: 051 400 9610

Kwazulu Natal Tel: 031 310 5300
Fax: 031 310 5416

Limpopo Tel: 015 293 8300
Fax: 015 291 1336
Northwest Tel: 018 387 7872
Fax: 018 392 5660

Northern Cape Tel: 053 839 4000
Fax: 053 831 3669

Consumer NGO’s
South African National Consumer Union Tel: 012 428 7122
Fax: 086 672 8585

National Consumer Forum Tel: 012 428 7071
Fax: 012 428 7284/5019

National Black Consumer Union Tel: 011 982 2585


Industry Bodies
Advertising Tel: 011 781 2006
Advertising Standard Authority (ASA) Fax: 011 781 1616

Auctions Tel: 082 555 3458
S A Institution of Auctioneers

Banking Tel: 011 838 0035
Obudsman for Banking Services Share call: 086 080 0900

Banking Tel: 011 645 6700
Banking Association Fax: 011 645 6800

Competition Commission Tel: 012 394 3200

Dental Ombudsman Tel: 086 011 3334

S A Dental Association Tel: 011 484 5288

Direct Marketing Association Tel: 011 781 8019
Fax: 086 626 0758

Direct Selling Association Tel: 011 726 5300
Fax 011 482 2000

Electrical Contractors Association SA Tel: 011 392 0000
Fax: 011 974 9402

National Electricity Regulator Tel: 012 401 4600
Fax: 012 401 4700

Escom Call Centres
Central Region: Braamfontein Tel: 086 003 7566
Eastern Region: Westville Tel: 086 020 4560
Southern Region: East London Tel: 086 014 0014
Tel: 043 702 5270
North Eastern Region: Witbank Tel: 086 000 1414
Tel: 013 693 5000
North Western Region: Bloemfontein Tel: 086 003 7566
Northern Region Tel 086 010 0304
Western Region: Cape Town Tel: 021 915 3203

Estate Agency Affairs Board Tel: 011 731 5600
Fax: 011 880 9725
Fax: 011 880 9831

Franchise Association SA Tel: 011 615 0359
Fax: 011 615 3679

Furniture Traders Association Tel: 011 789 6770
Fax: 086 656 8872

Kitchen Specialists Association
Gauteng and Cape Town Tel: 086 010 9290
Kwazulu Natal Tel: 086 550 56296

National Home Builders Registration Council Tel: 011 317 0010
Fax: 011 317 0141

Housing Consumer Protection Trust Tel: 011 333 8501
Fax 011 333 1050

Hospital Complaints Tel: 011 478 0156
The Hospital Association SA Fax: 011 478 0410

Council of Medical Schemes Tel: 012 431 0500
Fax: 012 431 0608

South African Medical Association Tel: 012 481 2000
Fax: 012 481 2100

South African Pharmacy Council Tel: 012 319 8500
Fax: 012 321 1492

South African Optometric Association Tel: 011 805 4517
Fax: 011 805 3882

Health Professional Council of SA Tel: 012 338 9300
Fax: 012 328 5120

Law Society of SA Tel: 012 366 8800
Fax: 012 362 0969

Motor Industry Ombudsman Tel: 012 841 2945
Fax: 012 841 2842

Timeshare Institute of SA Tel: 021 914 9693

Retailers Association Tel: 011 726 5300

S A Bureau of Standards Tel: 012 428 7911
Tel: 012 428 6006
Fax: 012 344 1568

S A Tourism Tel: 011 895 3001
Cell: 083 123 6789

Next time we will be moving onto a new topic.

Nikki is an Internal Auditor and Business Administration Specialist who can be contacted on 083 702 8849 or nikki@viljoenconsulting.co.za or http://www.viljoenconsulting.co.za