TELKOM GIVES CLIENT MIXED MESSAGES

Oh boy do I know this one from bitter experiance! Their other fravorite one is to "walk" you through changing your settings, because that is the problem! What a load of crap! I had to get my IT guy in to reset the settings as they originally were. There was one instance where they wanted me to change the settings and I refused because then I would have to get the IT guy in to fix them and the technician said, "well it's up to you if you want to get your e-mail or not - the problem is on your side!" I still did not change anything and the next morning the mails worked fine again - so much for the problem being on 'my side'.

Quite frankly, I don't think these guys have any idea about what they are doing!

Telkom gives client mixed messages
Staff Writer
October 05 2006 at 12:17PM

In addition to Telkom's recent call answer service software glitch which prevented some customers from being able to dial up to access the Internet, one customer who experienced problems with his broadband connection over the same period was told by Telkom technicians to disconnect his anti-virus software in order to use his e-mail, making his computer susceptible to viruses.

Personal Finance editor Bruce Cameron said on Wednesday that he worked from home a lot and from Friday until Monday night he kept receiving error messages when he tried to send and receive e-mails on his telkomsa.net account. During three separate phone calls to Telkom technicians, he was alternately told to disconnect his anti-virus software permanently and disconnect it for 15-minute intervals so that his e-mail service could work.


"It takes hours to get through to these guys and they're giving contradictory messages.
'They're giving contradictory messages that are irresponsible'

"To tell people to disconnect their virus scanners is downright irresponsible," Cameron said, adding that the technicians were implying that the anti-virus software was the problem. Telkom spokesperson Lulu Letlape said via e-mail that Telkom detected a network problem on Sunday which affected the voice message platform and acted "promptly in repairing and restoring the service". She did not respond to multiple questions relating to Cameron's experiences.

This article was originally published on page 4 of Cape Times on October 05, 2006